FREQUENTLY ASKED QUESTIONS
You've Got Questions, We've Got Answers
WHEN WILL MY BOOK BOX BE SHIPPED?
Book box orders will be fulfilled within 3 -5 days and shipped out within 7 - 10 business days. We will ship orders received as they come in.
HOW MUCH IS SHIPPING? IS IT INCLUDED IN THE PRICE?
Shipping is $8 per box and is paid at checkout. It is not included in the box price.
WILL YOU PROVIDE TRACKING NUMBER FOR THE PACKAGE ONCE IT IS SHIPPED?
When the package is shipped you will receive an email with a tracking number to track your package through USPS.
HOW IS BILLING DONE?
Your credit card will be charged automatically on the day you subscribe. If you purchase a subscription plan your one time payment will apply for the monthly time frame you selected (i.e. 3 month subscription plan, you will receive a new book box with new books for 3 months).
CAN I RECEIVE A REFUND OR CANCEL MY ORDER?
You are eligible to cancel your order and receive a full refund.
To request a refund, please send all items contained in the book box (including the box, all books, learning activity, and fun gift); postage will not be provided. Once received you will be notified and a refund will be processed to the card used for purchase.
To cancel your order, request a refund and if the order has not been shipped, a refund will be processed immediately. If the book box has been shipped, please follow the refund protocol above.
ARE BOOKS IN THE BOX NEW OR USED?
All items included in the box are brand new, including all books.
HOW ARE BOOKS SELECTED TO BE IN THE BOX?
We take full consideration of the author, the subject of the book, the purpose the author conveys to it's readers as well as awards given to the book before selecting each book. We read and review all books before a final decision is made to place the book in the subscription boxes.
CAN I ORDER A PREVIOUS BOOK BOX?
Yes, customers are able to order previous book boxes. When placing your order, please place in the "notes" section of your order which box you would like instead (i.e. The Inspire Box, etc.).
WHAT AGE SHOULD MY CHILD BE TO SUBSCRIBE TO YOUR SERVICE?
L.I.T. Kid Book Box has been curated for children between the ages 0-12.
CAN WE SUGGEST BOOKS?
We would love to receive your suggestions for books. Please email us at email@example.com.
HOW CAN I SUBMIT MY BOOK TO BE FEATURED AS AN AUTHOR IN THE BOOK BOX?
As an author, to be featured in the book please submit an Author Submission Form to be considered.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: 4707 Sojourner Street, Austin, TX 78725.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com or send us mail to: 4707 Sojourner Street, Austin, TX 78725.
TERMS AND CONDITIONS
This website is owned and operated by L.I.T. Kids LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors book boxes that contain book items for children ages 0-12. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 15 years of age and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: L.I.T Kids Tees.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will not pay for shipment of replaced products to customer and customer will be responsible for return shipment of the product to us.
You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall L.I.T. Kids LLC., be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, L.I.T. Kids LLC. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Texas, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Austin, Texas. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.